How to Order

NOT SURE WHERE TO START? LET US HELP!
 
1. CHOOSE YOUR CATEGORY BY THE INCLUSIONS YOU WANT TO MEMORIALISE 
 
2. CHOOSE THE DESIGN THAT SPEAKS TO YOU

​Just remember that each piece you purchase gets you an online design meeting with a beadsmith,

where you will discuss how to personalise it. Stuck for ideas? Don't worry, we'll discuss this during your design meeting.

 
3. PURCHASE YOUR ITEM  
  • Make your purchase! We have three secure and safe options for you. 

  • Online: Stripe (credit cards) 

  • Online: Atome (Instalment Payments) 

  • Off-line: QR Code/Bank Details for direct bank-in's 

 
4. SET UP YOUR ONLINE MEETING WITH US
  • After your payment, you'll receive a confirmation email immediately 

  • You'll also receive a Welcome Email (within 24 hours) with instructions on setting up your online meeting with your Beadsmith.

  • Choose a date and time you prefer and if the slot is open, its yours! 

  • Your Design Meeting will be text and photos. Choose to have it on Instagram, Facebook or on our website via the chat box. 

 
5. PACK YOUR INCLUSIONS & SEND THEM OFF
  • The sooner we receive your inclusions, the sooner we get to work on your keepsake.

  • Tips & Tricks on how to pack your inclusions HERE.

  • Not sure on how to pack your inclusions? Send us a message HERE, or chat with us on Instagram or Facebook

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Mail your inclusions OR Drop them off
 
    • MAILING ADDRESS:

      • My Memory Beads Suite 1638, Lot LG109B,
        One Utama Shopping Centre,
        No.1, Lebuh Bandar Utama,
        47800 Petaling Jaya

      • Be sure to write your Order Number & Our Full Address on the Envelope 
         

    • DROP OFF AT ONE UTAMA: 

      • Mail Box Etc
        Lot LG109B, One Utama Shopping Centre 

      • Be sure to write your Order Number & Our Full Address on the Envelope 

 
6. DELIVERY
  • After we receive your inclusions work will begin.

  • It takes about 4 - 6 weeks after your design meeting to receive your parcel. 

  • We'll be dropping you messages throughout the process to keep you updated on the status of your order. 

  • Once ready, we will ship out your parcel and send you tracking details. 

Online Customer Service Hours

Mon - Fri

11:00 am – 5:00 pm

Saturday

11:00 am – 3:00 pm

​Sunday

11:00 am – 3:00 pm

Where to Mail Your Inclusions

My Memory Beads Suite 1638, 

Lot LG109B, One Utama Shopping Centre, 

No.1, Lebuh Bandar Utama,

47800 Petaling Jaya

Where to Drop Off Your Inclusions

Drop off your envelope here. Be sure to write our whole address on it when you pass them your parcel.

Mail Box Etc

Lot LG109B, One Utama Shopping Centre, 

Mon - Sun

10:00 am – 10:00 pm

Find Out More About Us.
Find Out about our After Care Services Here.  

Have Questions? They might be listed Here.