How to Order
NOT SURE WHERE TO START? LET US HELP!
Your Category | Your Keepsake | Payment Options | Your Design Meeting | Pack Your Inclusions | Delivery
1. CHOOSE YOUR CATEGORY BY THE INCLUSIONS YOU WANT TO MEMORIALISE
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MAMA & PAPAS: Breast Milk, Placenta, Umbilical Cords, Hair, Nails, IVF Straw
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WEDDINGS: Wedding Bouquet, Brides Maid Bouquets, Wedding Dress, Honeymoon Sand/Soil
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PETS: Ashes, Fur, Feathers, Quills, Scales, Skin Sheddings & More
*Not Sure? Ask Us HERE! We're had requests to work with wood clippings, pieces of clothing, as well as hand written messages. We love the challenge!
2. CHOOSE THE DESIGN THAT SPEAKS TO YOU
Just remember that each piece you purchase gets you an online design meeting with a beadsmith,
where you will discuss how to personalise it. Stuck for ideas? Don't worry, we'll discuss this during your design meeting.
3. PURCHASE YOUR ITEM
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Make your purchase! We have three secure and safe options for you.
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Online: Stripe (credit cards)
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Online: Atome (Instalment Payments)
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Off-line: QR Code/Bank Details for direct bank-in's
4. SET UP YOUR ONLINE MEETING WITH US
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After your payment, you'll receive a confirmation email immediately
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You'll also receive a Welcome Email (within 24 hours) with instructions on setting up your online meeting with your Beadsmith.
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Choose a date and time you prefer and if the slot is open, its yours!
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Your Design Meeting will be text and photos. Choose to have it on Instagram, Facebook or on our website via the chat box.
5. PACK YOUR INCLUSIONS & SEND THEM OFF
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The sooner we receive your inclusions, the sooner we get to work on your keepsake.
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Tips & Tricks on how to pack your inclusions HERE.
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Not sure on how to pack your inclusions? Send us a message HERE, or chat with us on Instagram or Facebook.
Mail your inclusions OR Drop them off
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MAILING ADDRESS:
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My Memory Beads Suite 1638, Lot LG109B,
One Utama Shopping Centre,
No.1, Lebuh Bandar Utama,
47800 Petaling Jaya -
Be sure to write your Order Number & Our Full Address on the Envelope
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DROP OFF AT ONE UTAMA:
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Mail Box Etc
Lot LG109B, One Utama Shopping Centre -
Be sure to write your Order Number & Our Full Address on the Envelope
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6. DELIVERY
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After we receive your inclusions work will begin.
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It takes about 4 - 6 weeks after your design meeting to receive your parcel.
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We'll be dropping you messages throughout the process to keep you updated on the status of your order.
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Once ready, we will ship out your parcel and send you tracking details.
Online Customer Service Hours
Mon - Fri
11:00 am – 5:00 pm
Saturday
11:00 am – 3:00 pm
Sunday
11:00 am – 3:00 pm
Where to Mail Your Inclusions
My Memory Beads Suite 1638,
Lot LG109B, One Utama Shopping Centre,
No.1, Lebuh Bandar Utama,
47800 Petaling Jaya
Where to Drop Off Your Inclusions
Drop off your envelope here. Be sure to write our whole address on it when you pass them your parcel.
Mail Box Etc
Lot LG109B, One Utama Shopping Centre,
Mon - Sun
10:00 am – 10:00 pm